Author’s Note: This is a non-sponsored interview with the co-founder of Kuddly.co whom I met at BarkWorld. Lucy was kind enough to let me do an email interview. The Kuddly.co logo was used with permission for this blog post.
Don’t feel like paying $50 to go to the vet and just want to chat or email one? Well the funders of Kuddly.co have the solution for you. This app lets you enter your pets information and find a vet in your area to speak with for a nominal fee.
May I ask how kuddly was started?
It has been a work in progress for over a year. The company officially formed early 2015 and the first version of the app was released in July.
Is it available in Canada and Mexico?
It is available anywhere for smart phones on iOS and android. No geographic limits.
Is there a goal to grow it world wide?
We hope so. Already we have vets from several countries including Poland and Brazil.
I was told that Kuddly.co is an app where people can find a vet to email or
chat with for a nominal fee. And from what I saw of the app it does give
you the price information up front, however what happens when a client is
not satisfied with the provided?
How do they dispute the charges, would they need to dispute it with your
company’s customer service directly or should they be speaking to their
We have a very responsive support team. If you do not have a satisfying experience we encourage you to reach out to firstname.lastname@example.org with your concerns. If is a medical concern I am often contacted to review.
Obviously if you believe your credit/debit card is wrongfully charged then please contact us so we can review our side, but also alert your financial institution for possible fraud/identity theft issues.
Also, how does the charge come through on their debit/credit card? Does it
come from Kuddly.co or is there a holding company?
I believe it shows up at Kuddly.co or Kuddly Inc. We do not have a holding company
I ask because my full time job is doing customer service for credit unions
for their debit, ATM cards and prepaid cards and sometimes part of our job
is to investigate where charges come from due to their being parent
companies or holding companies that do not share the same name.
I like the concept of the app as this could possibly end up saving a few
pets lives or ease the mind of a pet parent without breaking the bank.
I was also curious, how would a veterinary practice go about getting listed
Our network is for individual veterinarians. If you know a veterinarian who might be interested – they download the app to their mobile device. One of the first questions is – “are you a vet”. If they select yes – they will prompted to start setting up their profile. We require a photo of government issued ID and a copy of their active veterinary license. Our internal team verifies that the names match – takes about 24 hours to fully activate a profile. We will be asking veterinarians to be re-verified annually to keep their profile active
Is there a rating system for after the services have been rendered?
Yes after completion of the consultation the consumer is prompted to rate and review – similar to Yelp.
We encourage comments as long as they are appropriate.
I ask because I have had a bad experience with a vet close to me and got a
second opinion from another local vet and love their service, so I wasn’t
sure if you are able to share your good/bad experiences on the app.
Is there a screening for vets that do controversial procedures such as
de-barking, de-clawing, tail docking, etc? If not is there a way for a
client to sort through vets that do that procedure?
We do not have such screening mechanisms.
Our concept is really about choice. We want to have options for everyone, so we do not have any exclusions (other than you do have to a verified vet to be listed). If there is someone who is advocating something controversial we encourage commentary (see above), so that other consumers can make their own decision about consulting with that veterinarian.
If something truly unacceptable is noted we encourage you to bring it to our attention through the support team. We do have the ability to shut down a vet’s profile if needed.
The About section explains how it works in further detail
Find them online at : http://www.kuddly.co/
Available in the Apple Store for Iphones and Google Play Store for Androids
Have you used the app? Let me know. I’ld love to hear about your experience.